Frequently Asked Questions
Our most frequently asked questions which may help to answer any queries you may have. If you need further advice please don't hesitate to contact us, our expert staff with years of experience are happy to help you!
What special advantages do Trotec materials offer?
Trotec products are carefully selected to fullfil the highest quality standards and provide durable materials to our customers. Optimum engraving and cutting results can be achieved with fewer passes and laser cutting the material does not produce sticky edges. Very little residue is produced while engraving, resulting in reduced post production cleaning, improving efficiency and the quality of finished products.
Can you supply safety and technical data sheets?
What engraving machine do you recommend to achieve the best results?
Can I receive a sample before ordering?
Yes, samples are available of many of our engraving materials. Contact us to request your desired material now.
I need a material that can be used outdoors, can you help?
Yes, our handy filter tools allow materials to be narrowed down by a number of attributes such as outdoor, indoor, suitable for laser use, suited to mechanical processing and reverse engraving products.
Can you source a colour not currently available?
Our advanced production facilities allow us to colour match RAL and pantone references. Contact us to discuss your requirements and to receive a personalised quote. Minimum order quanities apply for custom orders.
How can I order?
Register with us and wait for your registration to be confirmed, then log in with your access code. Then simply add your purchases to your cart and send your order to us!
Why do I need a webshop account?
As we only send online orders to business customers, we must verify this first through registering an online account. We monitor and approve registrations based on this.
I don't see prices. What should I do?
Register and log in with your access code and you should be able to view them all.
How can I delete my webshop account?
Please contact us with your details and we will delete your account.
What about Trotecs' environmental awareness?
We are committed to protecting our environment. Trotec Laser implements measures to ensure better energy use and focuses on clean, raw materials, economic use of energy and responsible production. Furthermore, the Trotec headquarters office building in Austria is self-sustaining with energy needed for heating, cooling and ventilation.